EU Customers

Returns & Withdrawal

Under EU Consumer Rights law, you have the right to withdraw from your order within 14 days, no questions asked.What's covered

  • Physical orders: The 14-day window starts when you receive your order.
  • Digital products (PDF patterns): The 14-day window starts when you place your order. Note: if you have already downloaded your pattern, you have waived your right to withdraw.

How to request a return

  1. Fill out the form below within your 14-day window
  2. Our team will follow up with next steps within 14 business days

Your refund Return shipping is at your cost. Once we approve your return, we'll refund your original order minus the return shipping cost.